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TERMS & CONDITIONS

CUSTOMER CARE

At Ready. Set. Party. Go!, we prioritize customer satisfaction and are committed to providing exceptional service. Our Customer Care section is dedicated to addressing any queries you may have about our equipment, services, or your event needs. We are here to ensure that your experience with us is seamless and enjoyable.


We understand the importance of clear communication and are available to assist you with any questions or concerns. Whether it's about our rental policies, equipment maintenance, or event planning, we are ready to support you every step of the way.

Privacy & Safety

PRIVACY & SAFETY

Our Privacy & Safety policy is designed to uphold the highest standards of data protection and customer security. We are committed to transparently outlining how we handle, secure, and utilize your personal information. Rest assured that we prioritize the confidentiality and safety of your data.


We utilize secure payment gateways and industry best practices to safeguard your privacy. Your trust is paramount to us, and we strive to ensure that your personal information is handled with the utmost care and responsibility.

DELIVERY & SET-UP 

Delivery and Setup Requirement
All equipment rentals must be delivered and set up by our team. As part of our service, we handle both the setup and takedown to ensure proper functionality and safety. Customers are not permitted to pick up equipment for self-service.

 

Delivery Fees

  • A standard delivery fee of $50 is applied for the first 10 miles from our base location.

  • For distances greater than 10 miles, an additional $5 per mile will be charged.

  • Delivery times and fees will be confirmed at the time of booking, and adjustments will be made if necessary.

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Setup and Takedown
Our team will arrive at your event location at the scheduled time for setup. After your event, we will return to collect the equipment and ensure proper takedown. Customers should ensure that the event area is accessible to allow for a smooth setup and takedown process.

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Customer Responsibility
Customers are responsible for ensuring that the delivery area is clear of obstacles and provides adequate space for equipment setup. Failure to do so may result in delays or additional charges.

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Delivery and Pickup Schedule
All deliveries and pickups will be scheduled at least 48 hours in advance. Should you need to change your delivery or pickup time, please notify us as soon as possible to make necessary adjustments.

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Cleaning Responsibilities

  • Basic Cleaning: We ask that customers perform basic cleaning, such as wiping down machines and disposing of excess food and waste before return.

  • Deep Cleaning: Our team will perform a deep cleaning after the equipment is returned. However, if the equipment is returned excessively dirty or damaged due to improper care, additional cleaning fees may apply.

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REFUND & EXCHANGES 

  • Cancellations: Cancellations made 7 days or more before the event will receive a full refund. Cancellations made less than 7 days before the event are eligible for a 50% refund.

  • Exchanges: We do not allow exchanges for different rental equipment once an order is confirmed. If you need a different rental, please contact us as early as possible to discuss potential alternatives.

  • Equipment Issues: In the rare case that equipment malfunctions during the event, we will do our best to resolve the issue promptly. If we are unable to fix the problem, a partial refund or credit toward a future rental may be issued at our discretion.

  • Refund Process: Refunds will be processed to the original method of payment and may take up to 5-7 business days to reflect.

PAYMENT METHODS

We accept a wide range of payment options to offer you convenience and flexibility:

-Credit / Debit Cards
-Venmo

-Zelle 

-CashApp

Choose the method that suits you best and proceed with confidence in our secure payment process.

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